Refund Policy

Refund Policy

Last updated: September 2026

At Shiny Swipe, we want you to be happy with your purchase. If you experience an issue with your order, please contact us and we will do our best to help.

Change of Mind

We do not generally offer refunds or exchanges for change-of-mind purchases. Please choose carefully before completing your order.

Damaged, Faulty or Incorrect Items

If your item arrives damaged, faulty or incorrect, please contact us as soon as possible after receiving your order.

To help us assess your request, please provide:

• Your order number
• A description of the issue
• Clear photos or videos showing the problem

Depending on the situation, we may offer a replacement, refund or another appropriate solution.

Australian Consumer Law

Nothing in this policy is intended to exclude or limit any rights you may have under the Australian Consumer Law.

If a product has a major problem, you may be entitled to a replacement or refund. If the problem is minor, you may be entitled to have the product repaired or replaced within a reasonable time.

Refund Processing

Once a refund has been approved, it will be processed back to your original payment method. Processing times may vary depending on your bank or payment provider.

Lost or Delayed Orders

Delivery times may vary depending on your location and shipping provider. If you believe your order has been lost, please contact us and we will investigate the issue with the relevant shipping provider.

Contact Us

For any questions regarding returns or refunds, please contact us at:

Email: shinyswype@gmail.com
Website: www.shinyswipe.com.au